I have been going to Dr. Langley for a while now and only recently missed my appointment by 30 minutes. I called to ask if they could rescheduled my appointment and got a whole lecture on how I need to pay the $50 fee for no show. And when I asked to speak to the office manager she wouldn't let me get a word in. I tried to tell her that I got the appointment reminder but didn't get around to hearing it till the night before the appointment. By then it was too late and I couldn't cancel the appointment. As a result I did not confirm or cancel the appointment but was automatically assessed a no show fee. Personally I don't have a problem paying the fee, but I had expected the staff to at least hear what I had to say. The office manager was very rude and she started yelling at me telling me how their system works and then she hung up on me. All I can say, is don't ever miss your appointment because you'll have to deal with his rude staff. As a result of this horrible experience I am now going to a different doctor with a more courteous staff.
