I had been a happy patient of Dr. Brettholz for two years up until a serious emergency last week. I had been in the ER twice for severe abdominal pain out of normal office hours (4am and 7pm) and when I called for help prior to going to my third visit, I was berated for calling after hours. "I don't have your chart in front of me, what am I supposed to do?". I found out later that his father was ill and in the hospital, which I can certainly sympathize with, but all I needed was a simple "go to ...