I CALLED AFTER HOURS BECAUSE MY 3 YEAR OLD WAS SCREAMING IN PAIN FROM AN EAR INFECTION. WHEN HE CALLED ME BACK I BEGGED HIM FOR SOME EAR DROPS AND HE STATED THAT HE COULDNT BE LIABLE UNLESS HE INSPECTED HER EAR IN PERSON. HE TOLD ME TO TAKE HER TO THE EMERGENCY ROOM, THAT HE WOULD DO NOTHING FOR HER AND IM SURE THAT I WOULD BE WAITING 5 OR 6 HOURS THERE AND THE TAXPAYERS COULD FOOT THE BILL AS I HAVE NO INSURANCE. REAL COMPASSIONATE GUY