Extremely rude and aloof, you get the vibe he just cant stand you, and I'm not the only one, theres a plethora of similar experiences in reviews all over the Internet. Also claimed I missed an appt and owe $100 despite having called in prior, claimed he keeps a detailed phone record spanning back 2 years, and my number wasn't on it despite the fact that I did call. Googled it and many others have had same situation, false fees that are unjustified. Seems scammy.