End of year 2009 staff has had major issues with customer service. I felt like a bother when I called to get an appt and was told the dr was booked and I could go by and possibly be fit in. I arrived to find parking lot empty and no one in waiting room. I asked if I could see dr castillo as I had an resp infection/cough producing green mucous. (hx of astma). dr saw me in waiting room and waived to me hello. no other patients were in the office. i asked again if the doctor could work me in since ...