Every time I have an appointment with Dr. Chastain or a medical assistant, my visit is very thorough, precise, and they explain everything in a very accessible manner. I have NEVER once felt uninformed or that anyone was inattentive. I wish it weren't so difficult to make an appointment, but that is what happens when doctors like Dr. Chastain are great and have a large but manageable client base. I am SO glad she's my skin specialist :-)